Social Media questions and answers

How much does social media management cost?

It starts from the monthly price shown in the pricing section above, with no long-term contract. Content creation, scheduling and engagement are all handled for you, and you can cancel any time.

Which platforms do you cover?

Whichever ones your customers actually use — most often Instagram and Facebook for local businesses, with TikTok, LinkedIn or YouTube where they fit. We'd rather run one or two platforms properly than spread you thin across five.

Do I need to provide the content myself?

No — that's the point. We handle captions, graphics and scheduling. If you have photos from the business we'll use them; if not, we create what's needed so your feed stays alive without it landing on your to-do list.

Will social media actually bring me customers?

Social media builds familiarity and trust over time — it keeps you in front of people so that when they're ready to buy, you're the name they remember. It works best alongside a strong website, and we'll always be honest about what's realistic for your business.

How much of my time will this take?

Very little, and that's the point of handing it over. We need a way to reach you for the occasional question and access to anything only you have, like photos from a job or news worth posting. Beyond that it runs without landing on your list.

Do I get to see posts before they go out?

Yes, if you want to. Some clients prefer to approve everything, others would rather never think about it again. Tell us which you are and we'll work that way. Nothing goes out that misrepresents your business either way.

Do you reply to comments and messages?

We handle the everyday engagement so your posts don't sit there unanswered. Anything that needs you specifically, a quote, a complaint or a question only you can answer, comes straight to you rather than getting a vague holding reply.

What happens to the content if I stop?

The accounts are yours and everything already published stays exactly where it is. We don't take posts down or lock you out of anything. You simply stop getting new content from us.

Should I be on social media or just have a good website?

The website comes first, every time. It's the thing you own, the thing that shows up in search, and the place a sale actually happens. Social media is where people meet you before they're ready to buy. Running social with no decent site to send anyone to is the common mistake, so if your budget only stretches to one, start with the site.

How do you decide what to post about?

From the business itself, not from a generic content calendar. Finished work, the questions you get asked constantly, seasonal changes in what you sell, the occasional look behind the scenes. If we don't know enough about a month, we ask rather than filling the gap with something hollow.